My Max Buzz screen is blank.

In order to accurately troubleshoot your Max Buzz displaying a blank screen, we'll need to know a bit more information about your device. You'll then be able to access a step-by-step troubleshooting guide for your issue.

Before you start, here are a few things to check.

1)  Confirm that you have paired your Max Buzz to your Virgin Pulse account. Open the Virgin Pulse mobile application on your mobile device. Click on the icon of three horizontal lines in the top left corner of the home screen. In the left margin, select "Device & Apps".  In the "My Connected Devices & Apps" section at the top, you should see the "Virgin Pulse Max Buzz" in the list. (Don't see it? This could be why your screen display is not working. Check out the "How do I activate my Max Buzz?" article to get started!)



2)  Confirm that you are lifting the device in the correct direction to activate the screen on the Max Buzz. The Max Buzz's screen is dimmed when not in use. The screen will "wake up" automatically when you lift your wrist that the Max Buzz is worn on, and turn it towards your body. Check the wearing mode in your Max Buzz settings to make sure you are turning it in the correct direction. 


3)  Confirm that the battery in your Max Buzz is not dead, and has a charge. When the battery in the Max Buzz is dead, it will no longer display anything on the screen until it is charged again. To test this, locate the end of the band with the USB symbol. Pull the band away from the device until it pops off, revealing the "USB" tab. Plug the device into the USB port. Once the Max Buzz is plugged into the USB port correctly, the device will vibrate and a blinking battery icon will appear on the screen.


If you have tried all of the options above and your Max Buzz screen is still blank, click here for step-by-step instructions. 


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