Max Buzz is not counting all of my steps. What can I do?
The Max Buzz device has accelerometer-based technology, which means that there may be a slight delay before the display shows an increase in step count. This happens while the accelerometer determines if the activity is continuous. Slight movements - or a few steps here or there - may not always be counted. Your Max Buzz is meant to track sustained activity, which is the best kind of activity for your health!
Here's a good test to check if your pedometer is picking up your sustained activity correctly:
1) Note the number of steps that you currently have on your device and write it down.
2) Put the device back where you normally wear it, on your left or right wrist, or clipped to your waistband. Confirm that your device is located according to your "Wearing Mode" set in the Max Buzz Settings. (Not sure? Click here for the steps on how to check!)
3) Walk 100 steps.
4) Check the step count.
5) If the display shows a number that is between 95 and 105 greater than your starting number, you're good to go!
If the Max Buzz is not counting steps at all, the battery may be extremely low. Try to upload your activity using the Virgin Pulse mobile application. If this also does not work, plug the USB end of the Max Buzz device into a USB port to charge for at least 10 minutes. Once charged a bit, remove from the USB port, put on your device, and begin walking. The Max Buzz should begin counting your steps again.