All of the steps in my Max Buzz are not displaying in my account.

That's not good! Please check the following things before we start to troubleshoot your issue.

1)  If you're using more than one tracking device, you can only view your steps from one device at a time in the "My Steps" chart. To view your Max Buzz step data, select "Max Buzz" in the drop-down menu.

2)  Confirm that you have registered the Max Buzz device that you are using to your Virgin Pulse account. Log into the mobile application, swipe left to right, navigate to the "Devices & Apps" section, and you should see the "Virgin Pulse Max Buzz" under the "My Connected Devices & Apps" section. (Don't see it? Check out the "How do I activate my Max Buzz?" article to connect it!)


3)  Log out of the Virgin Pulse mobile application. Log back into the mobile application with your Virgin Pulse member account credentials. On the screen that displays "Looks like you have a Max Buzz. Want to connect it now?", select "Let's Do It!" and follow the on-screen prompts. Check the "Stats" section to confirm that your steps have uploaded.


In order to accurately troubleshoot your Max Buzz steps not uploading into your Virgin Pulse account, click here for step-by-step instructions. 


Was this article helpful?
14 out of 68 found this helpful
Powered by Zendesk