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My Striiv steps are not displaying in my Virgin Pulse account.

You can follow a step-by-step guide on how to troubleshoot your Striiv steps not displaying in your Virgin Pulse account by clicking here.

 

Before you start, here are a few things to note!

1)  If you're using more than one tracking device, you can only view your steps from one device at a time in the "My Steps" chart. This chart will default display to "Self-entered" or "Max" automatically. To view your Striiv step data, select "Striiv" in the drop-down menu.

2)  Confirm that you have connected your Striiv account to your Virgin Pulse account. This connection is required in order for Virgin Pulse to pull the activity data from your Striiv account. Navigate to the "Devices & Apps" page located under your profile picture in the right corner of the top navigation menu. Scroll down to the Striiv section, and you should a link icon in the top right corner to indicate that you are connected. If you are not connected, check out the "How do I connect to Striiv?" article to get started! Once you are connected, your steps should display in your Virgin Pulse account.

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3)  Try to refresh the connection between your Striiv account and your Virgin Pulse account by disconnecting and then reconnecting to Striiv. Navigate to the "Devices & Apps" page located under your profile picture in the right corner of the top navigation menu. Scroll down to the Striiv section, hover over it, and click on the "Disconnect" button. The page will refresh, you will be disconnected from your Striiv account (don't worry, your steps are not lost!), and the "Connect" button should display. Click on the "Connect" button and follow the on-screen prompts to connect your account. Once connected, your steps should display in your Virgin Pulse account.

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If you think that there is a malfunction with your Striiv device, please contact Striiv by visiting striiv.com/pages/customercare

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