chat

I'm not seeing my steps from the app in my Virgin Pulse account.

1)  If you're not seeing your steps in the Virgin Pulse mobile application, steps tracked might not always display in the "Stats" section of the home screen. iPhone/Android steps will only show up in Virgin Pulse mobile application if, and only if, the iPhone/Android steps are the highest count of steps available from any connected device or application. For example, if you have a Max and an iPhone, the Virgin Pulse mobile app will only display the highest number of steps (and shows which source). If your Max steps count is higher than your iPhone steps, the Virgin Pulse mobile app will show the Max step count instead of the iPhone step count.

Do not fret! Your steps are still stored, and if the steps tracked total on your mobile application exceed the total from another device, then they will display in the "Stats" section.

2)  If you're not seeing your steps in the Virgin Pulse member website, you may need to change the view for your "My Steps" chart. To view your steps incoming from your iPhone/Android to your Virgin Pulse account, log into the member website, and locate the "My Steps" graph on the home page (or on the "Stats" page). Use the drop-down menu on the side of the graph to select "iPhone Steps" or "Android Steps". 

3)  If you're not seeing your steps at all, you're going to want to confirm that you have correctly turned on step tracking in the Virgin Pulse mobile application. Check out the "How do I track steps using the Virgin Pulse mobile app for Android?" article for Android devices, or the "How do I track steps using the Virgin Pulse mobile app for iOs?" article for iPhones.

 

Was this article helpful?
1 out of 31 found this helpful
Powered by Zendesk