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My Max is not syncing using the Virgin Pulse mobile app.

If your Max device is not syncing using the Virgin Pulse mobile application, here are a few things to check:

1)  Confirm that you have the most updated version of the Virgin Pulse mobile application installed on your device. This information is available via iTunes or Google Play.

2)  Confirm that Bluetooth functionality is enabled on your mobile device.

3)  Make sure that you are logged into the Virgin Pulse mobile application, and it is open on your screen (not just running in the background).

4)  Make sure that your Max is next to the device running the Virgin Pulse mobile application, and you are not moving it further away during the sync process. It also might be helpful to remove the Max from the wristband or protective clip.

5)  Confirm that the Max that you are trying to upload is registered to your Virgin Pulse member account. If it is another member's Max, it will sync using your app, but the step data will not pull into your account (it will pull into the member's account to which that device is registered).

6)  Log out of the Virgin Pulse mobile application, and then log back in. Click the "Let's Do It!" button, and navigate to the Sync screen to initiate the sync.

  

7)  If you have not previously sync-ed a Max using the mobile application, it will not detect your Max device when you try to sync.

  • Click on the three horizontal lines in the top right corner of the home screen.
  • Select "Devices & Apps".
  • Select "Virgin Pulse Max".
  • Click on "Pair a New Max".
  • Follow the on-screen prompts to sync your device.

8)  If you have previously sync-ed a Max using the mobile application, you might want to refresh that connection.

  • Click on the three horizontal lines in the top right corner of the home screen.
  • Select "Devices & Apps".
  • Select "Virgin Pulse Max".
  • Click on "Pair a New Max".
  • Follow the on-screen prompts to sync your device.

 

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