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My Garmin steps are not displaying in my Virgin Pulse account.

You can follow a step-by-step guide on how to troubleshoot your Garmin activity not displaying in your Virgin Pulse account by clicking here.

 

Before you start, here are a few things to note!

1)  If you're using more than one tracking device, you can only view your activity from one device at a time in the "My Steps" or "My Workouts" chart. These charts will default display to "Self-entered"  automatically. To view your Garmin activity data, select "Garmin" in the drop-down menu.

2)  Confirm that you have connected your Garmin account to your Virgin Pulse account. This connection is required in order for Virgin Pulse to pull the activity data from your Garmin account. Navigate to the "Devices & Apps" page located under your profile picture in the right corner of the top navigation menu. Scroll down to the Garmin section, and you should see a link icon in the top right corner of the section to indicate that you are connected. If you are not connected, check out the "How do I connect to Garmin?" article to get started! Once you are connected, your steps should display in your Virgin Pulse account.

3)  Try to refresh the connection between your Garmin account and your Virgin Pulse account by disconnecting and then reconnecting to Garmin. Navigate to the "Devices & Apps" page located under your profile picture in the right corner of the top navigation menu. Scroll button that appears. The page will refresh, you will be disconnected from your Garmin account (don't worry, your steps are not lost!), and the "Connect" button should display. Click on the "Connect" button and follow the on-screen prompts to connect your account. Once connected, your activity should display in your Virgin Pulse account.

4)  Did you manually add any activities in your Garmin account via the website or mobile application for the date(s) in question? If so, this could cause a step discrepancy if additional steps were added to your total. Unfortunately, Virgin Pulse only receives steps recorded by the Garmin device itself.

5) Did you use the GPS tracking feature in the Garmin mobile application for the date(s) in question? If so, this could cause a step discrepancy if additional steps were added to your total. Unfortunately, Virgin Pulse only receives steps recorded by the Garmin device itself.

If you think that there is a malfunction with your Garmin device, please contact Garmin at garmin.com/us/support for troubleshooting assistance.

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