My Max is not counting my steps.
If the Max is not counting steps at all, the memory in the device may be full. Once the memory is full, the device will stop counting steps, as there is no room for storage.
Upload your activity using the Sync software, or wirelessly using the Virgin Pulse mobile application, and your Max will begin counting your steps again.
If you upload your Max device successfully, and it still does not count your steps when you are moving, replace the battery in your Max with a brand new CR-2032 battery. Follow the instructions in the "How do I replace the battery in Max?" on how to remove and replace the battery. Once you've replaced the battery door, sync your Max using the USB cord or the Virgin Pulse mobile application. Your Max device should begin counting steps again.