How do I get my first Max device?

In most cases, you will order your first Max device during the sign up process. If you have not yet signed up for the Virgin Pulse program, you may do so by visiting and clicking "Member Login".

Locate the "Looking for how to join?" link and click that to search for your sponsor. Or, keep an eye out for activation emails that will contain your direct link to enroll in the Virgin Pulse program.

How you order your Max device will depend on your sponsor type and organization. Some sponsors will provide the Max device free of charge* to their members, or some may require you to enter a promotional code. Some sponsors may require a partial or full payment for your device.

To determine if you are eligible for a free Max device upon signing up with Virgin Pulse, please log into your account, or check with your sponsor directly. You’ll need to access the Virgin Pulse store to order a Max device, which can be found by hovering over the profile picture in the top-navigation menu, and selecting "Store".

 If you have already placed an order for a Max device, then the device will be mailed to you via first-class mail, and you should receive it within 7-10 business days.

*A free Max device is a sponsor specific decision, and usually only pertains to the first one ordered when a member signs up for a membership. For example, if a member voluntarily cancels their Virgin Pulse membership, and then signs up again at a later time, it is more than likely that he/she will not receive a second Max device for free.

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