Steps from your GoZone will display in your Virgin Pulse account; however, they will be shown as "Max" on the "My Steps" chart.
1) Confirm that you are using the most up-to-date version of the Virgin Pulse software to upload your GoZone. To check this, locate your system taskbar and look for a circle Virgin Pulse logo icon. If the icon that you see is red, you are using an outdated version of the software called "iSync", and this is why your steps are not displaying. You will need to uninstall the iSync software from your computer, and download the Sync software. If the icon that you see is a blue "P", you are using the correct Sync software.
2) Make sure that your computer is connected to the Internet when you are attempting to upload your steps. Open up your browser and navigate to any webpage and confirm that the webpage loads successfully.
3) Confirm that the USB cord is securely plugged into both the bottom of the GoZone device, and the USB port on the computer. Try plugging the cord into different ports on the computer if your steps will still not upload.
4) There may be a slight upload delay due to heavy volume on the Virgin Pulse site. Your steps may take up to 4 hours to display on your member website.