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My Misfit device is broken or malfunctioning.

If you think that your Misfit device is physically damaged and/or malfunctioning, you will need to contact Misfit Support for additional troubleshooting assistance at misfit.helpshift.com.

Additional technical troubleshooting support through Misfit for the Shine device is available by clicking here, and troubleshooting support for the Flash device is available here.

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