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What if I did not receive my "Password Assistance" email?

If you requested the "Password Assistance" email and have not yet received it, please check the following:

1)  Has it been more than 24 hours? If not, please be patient, as it may take up to 24 hours to process your request.

2)  Confirm that you used the email address that is associated to your Virgin Pulse account.

3) Check the "Junk", "Spam", or "Trash" folders in your email account, as there may be an email filter in place.

4)  If you still do not find the email, please reach out to our Member Services team via phone or chat to resolve your issue.

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