You can follow a step-by-step guide on how to troubleshoot your Misfit steps not displaying in your Virgin Pulse account by clicking here.
Before you start, here are a few things to note!
1) If you're using more than one tracking device, you can only view your steps from one device at a time in the "Steps" chart. This chart will display "Daily Highest" steps by default. To view your Misfit step data, select "Misfit" in the drop-down menu.
2) Confirm that you have connected your Misfit account to your Virgin Pulse account. This connection is required in order for Virgin Pulse to pull the activity data from your Misfit account.
Navigate to the "Devices & Apps" page located under your profile picture in the right corner of the top navigation menu. Scroll down to the Misfit section, and you should see a link icon in the top right corner of the section to indicate that you are connected. If you are not connected, check out the "How to connect to Misfit?" article to get started! Once you are connected, your steps should display in your Virgin Pulse account.
3) Try to refresh the connection between your Misfit account and your Virgin Pulse account by disconnecting and then reconnecting to Misfit.
Navigate to the "Devices & Apps" page located under your profile picture in the right corner of the top navigation menu. Scroll down to the Misfit section, hover over it, and click on the "Disconnect" button that appears. The page will refresh, you will be disconnected from your Misfit account (don't worry, your steps are not lost!), and the "Connect" button should display when you hover over the section. Click on the "Connect" button and follow the on-screen prompts to connect your account. Once connected, your steps should display in your Virgin Pulse account.
4) Did you manually add any activities to your "Misfit Dashboard" via the website or mobile application for the date(s) in question? If so, this could cause a step discrepancy if additional steps were added to your total. Unfortunately, Virgin Pulse only receives steps recorded by the Misfit device itself.
If you think that there is a malfunction with your Misfit device, please contact Misfit Support at misfit.com/support for troubleshooting assistance.