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My Fitbit device is broken or malfunctioning.

If you think that your Fitbit device is physically damaged and/or malfunctioning, you will need to contact Fitbit Support for additional troubleshooting assistance.

Please contact Fitbit at (877) 623-4997 or visit fitbit.com/support for troubleshooting assistance.

You can refer to the Fitbit Returns & Warranty Policy for more information at fitbit.com/returns

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