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What are the reasonable alternatives for medical exceptions?

Please note, your Employer may have a different process for reasonable alternative exceptions, so it is a possibility that Virgin Pulse would refer you to your internal Human Resources department to complete your request. 

At Virgin Pulse, we recognize that it may be difficult for some members to fully participate and earn Points in the program due to medical conditions or disabilities.  To ensure all members have equal opportunity to earn points and benefit from the program, we provide members with a reasonable alternative to earn the minimum standard of points. This program applies to the following individuals:

  • Members who are unable to achieve ideal targets due to a current or chronic medical condition
  • Members who are unable to take measurements and/or track physical activity because of a disability

We also have a Short-Term Limited Participation program available to provide members with an alternative way to continue to earn Points in the event that a you have, or are affected by, a short-term condition (e.g., a routine injury, normal pregnancy, etc.) that makes it unreasonably difficult or inadvisable for you to participate in the Virgin Pulse program.

Please reach out to our Member Services team via chat or phone, and we will provide you with the appropriate form(s).  You will need to print and fill out the form according to the instructions.

Once completed, please fax it to us at the number listed on the bottom of the form. You can also email it to raforms@virginpulse.com. Once the form has been received, it has been verified, and approved, an exception will be applied to your account and a confirmation email will be sent to you with further instructions.

In order to receive the daily 140 Point maximum for activity, you must enter a workout using the "Get a Workout" Healthy Habits track on the "Healthy Habits" page. Check out the "How do I receive the Reasonable Alternative reward for activity?" article for more information. 

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