When you first receive your new Max, the button on the side of the device may seem a bit stiff. You'll need to press this button to navigate through the different screens on the Max.
If you're having difficulty pressing the button, we suggest holding the Max device in your right palm, resting against your fingers. Using your fingers for leverage, press the button on the side of your Max with your thumb.
The more that you use the button on the side of the Max, the less difficult to press it will become. We've noticed that the button on the Max is also a bit easier to press when it is within the protective clip that is included with the Max, or when it is in the Max wristband.