I'm seeing a "Page cannot be found" message when I try to access the website.
You can follow a step-by-step guide on how to troubleshoot the "Page cannot be found" error message by clicking here.
Before you start, please try a few things.
1) Make sure that your computer is connected to the Internet when you are attempting to access the Virgin Pulse member website. Open up your browser and navigate to any webpage, and confirm that the webpage loads successfully.
2) Are you using a PC? If so, your computer must be operating on Windows 7 or above to be compatible with the Virgin Pulse member website.
If your machine is operating on Windows Vista or XP, you'll need to update your operating system. For more information on how to update, or if you are unsure, please consult with Windows Support.
3) Are you using Internet Explorer v9 or v10 as your browser? If so, you'll need to enable the "TLS 1.1 and 1.2" security setting in order to view the Virgin Pulse member website. For instructions on how to set this, please click here.
Or please try to access the Virgin Pulse member website using another up-to-date browser, such as Google Chrome.
If you are still having issues accessing the Virgin Pulse member website, please feel free to contact our Member Services team via phone or chat to assist you.