What do I do if my Apple Watch app is frozen?
If the Virgin Pulse Apple Watch app is frozen, or if you need to reset the app, you must "ForceQuit" the app on your Apple Watch.
To ForceQuit the Virgin Pulse Apple Watch app:
1) Press and hold down the button on the side of your Apple Watch until the shutdown screen appears.
2) Once the shutdown screen appears, release the side button.
3) Press down the side button again to restart the app.