How to Disconnect Max Buzz for Max Go? – Virgin Pulse

If you would like to connect a Max GO device but already have a Max Buzz connected to your Virgin Pulse account, you will need to disconnect the Max Buzz, as the two cannot be connected simultaneously paired.

In order to connect a Max GO device, disconnect the already connected Max Buzz device by following the steps ahead.

Select More > Devices & Apps in the Virgin Pulse app.
After choosing a Max GO device from the Devices & Apps > Available Devices & Apps page, open the Max GO device page.
Click the Connect button.
If there is already a Max Buzz device connected, a pop-up window will appear, asking you to disconnect it. You should click the Disconnect option.
A new pop-up window will appear, asking you to confirm that you would like to disconnect the Max Buzz device. Tap Disconnect once again.
When the device disconnects successfully, a green checkmark will appear, followed by a pop-up window. Tap OK to confirm.
The last step is to make sure that you forget the Max Buzz device in your Bluetooth settings.