How to sync steps from Max device, using the iSync app?

If you find yourself unable to sync steps from your Max device, there are a couple of things you should check. 

Important: If you have the "Virgin Pulse Sync" app installed, that is an indicator that you are using the old version of the software and should uninstall it before proceeding with the next steps.

1. Ensure that the latest version of the iSync app is installed on your computer.

Note: If the version is 3.x.x or older, you should uninstall it before installing the new version (you can check the version if you visit Installed Apps and Features on Windows, or Applications on Mac). 

2. If you need to download and install the newest version of the iSync software, follow the steps provided in the article How to download the iSync software

3. Once you have the latest version, find the iSync app and open it. 

Note: The newest version of the application will not open up automatically when the computer starts or restarts. It will only open up manually from a shortcut on your desktop.

4. Upload Steps!

Tip: If the app freezes during the steps uploading, this might be due to the IT department at a company (or some software on the computer) blocking the Virgin Pulse IP Address. 

To check this click on the iSync tray icon and select Test Network. 

If that fails, that would mean that your IT department has to whitelist Virgin Pulse IPs.

Another thing to note is that in the new iSync app, you will need to sign in each time you plug in a device as an additional security safeguard since many users access iSync on a shared computer. You will be automatically signed out from the app when you sync your steps successfully!