In order to setup Multi Factor Authentication via Virgin Pulse mobile app, you will need to have cell phone number with a +1 area code (including US and Canada), that has been verified on file with us in order to authenticate via SMS. To authenticate via email, a code will be sent to your Virgin Pulse account registered email address.
If you skip this step you can add your cell phone number in My Profile > Account Settings. Once you enter your number, you will be sent a code via SMS that can be entered and will verify your number.
If you provide a valid phone number, you will then be prompted to verify your cell phone number.
Once you have a verified phone number, it can be used to request a security code the next time you see an MFA challenge.
If you decide to send the code to your email or SMS, you will receive a confirmation that the code was sent, and presented with a field to input the security code. You can always request a new code if you need to.
- Security codes expire in 60 minutes (both through email and SMS)
- Single-sign-on (SSO) connections are considered trusted and will not require MFA