In order to setup the Multi Factor Authentication via the Virgin Pulse mobile app, you will need to have a cell phone number with a +1 area code (including the US and Canada), that has been verified on file with us in order to authenticate via SMS. To authenticate via email, a code will be sent to your Virgin Pulse account registered email address.
If you skip this step you can add your cell phone number in App Settings > Account Settings. If you provide a valid phone number, you will then be prompted to verify your cell phone number
You can attempt to validate your phone number any number of times. Until the number is verified, the verification will remain available. Your number can be saved without verifying, however, the verification message will remain under App Settings > Account Settings until the validation has been completed.
Once you have a verified phone number, it can be used to request a security code the next time you see an MFA challenge.
If you decide to send the code to your email or SMS, you will receive a confirmation that the code was sent, and presented with a field to input the security code. You can always select a new code if you need to.
- Security codes expire in 60 minutes (both through email and SMS)
- You must have at least version 3.130 of our mobile app for MFA to work. If you do not have 3.130 then you will get an error message when trying to login with your mobile app.
- Single-sign-on (SSO) connections are considered trusted and will not require MFA