In case you need help with anything related to the Virgin Pulse platform or your experience in using it, you can always contact us through three available member support channels: chat, phone or email.
Contact us via Chat
- You can find the Chat feature on the right edge of the screen in your account. Please click on it in order to open the chat box:
- Please type in your question in the chat box and press "enter" key in order to send it. You will receive the most relevant answers from our Answer Bot feature. If suggested articles did not help you, click on Get in touch button to start a live chat session with one of our agents.
Alternatively, you can access the Chat feature via Virgin Pulse Support website. The website can be accessed via https://virginpulse.zendesk.com
- Click on green Chat button on the right edge of the page.
- The chat box will open. Please click on Get in Touch button to start a live chat session with one of our agents.
Our chat hours are 2:00am-9:00pm EST Monday-Friday.
Contact us via Email
Submit a request via Support website
- Please click on Ask a Question in the top navigation bar.
- Choose Member Inquiry from the drop-down menu that appears.
- Describe your inquiry in detail. You will need to add your email address and choose a type of issue. It is also possible to upload an attachment in one of supported picture format files.
Contact us via Phone
You can reach out to our call center at 888-671-9395 (8:00am-9:00pm EST Monday-Friday) and one of our agents will happily assist you.
*Note: If our lines are busy, after 30 seconds of waiting on hold, you will have the option to request a callback. If you choose to, the first available agent will call back your phone number.