At Virgin Pulse, we recognize that there's more than one path to wellbeing. If you have a medical condition, disability, or situational barrier that makes it difficult for you to fully participate in the program, we're here to help. We offer resources and support to provide everyone with equal access to the program and its benefits, ensuring that everyone has the opportunity to reach their goals.
The Virgin Pulse platform is designed with Web Content Accessibility Guidelines (WCAG) in mind to ensure accessibility for everyone. In addition, there are tools available within PC operational systems and default apps on mobile devices that enable blind or visually impaired users to read text displayed on screens.
JAWS is a screen reader software program available for download that provides speech and braille output for computer applications on your PC. For more information, visit our Support page and go to Account Information under General.
Reasonable Alternative Program
For members who are unable to participate due to a medical condition or disability, this program provides a reasonable alternative to earn the minimum standard of points.
This program applies to the following individuals:
- Members who are unable to achieve ideal targets due to a current or chronic medical condition
- Members who are unable to take measurements and/or track physical activity because of a disability
How to send the Reasonable Alternative form
Please reach out to our Member Services team via chat or phone, or simply by clicking on Help in bottom-right corner. We will provide you with an Alternative Program - Member Declaration form that you can print and fill out according to the instructions listed on the form.
After that, there are 2 easy ways to submit your form.
- If you would like to submit online, please scan your form and prepare it on your PC or smartphone. Click on Submit a Form and How to submit a Form for instructions. Both links will open in separate tabs, so you can follow along.
- Second option would be to fax it. If you have a fax machine close by, you can fax your completed form on 1-888-501-6442.
Once the form has been received, verified and approved, an exception will be applied to your account and a confirmation email will be sent to you with further instructions.
To receive the daily 140-point maximum for an activity, you need to enter or sync any activity to your account. Your activity can be manually entered on the Stats page, but it can also be tracked with a supported activity tracking device or app.
To see how to track your activities for the Reasonable Alternative program, please check the following article:
Please note that your Employer may have a different process for reasonable alternative exceptions, so it is a possibility that Virgin Pulse would refer you to your internal Human Resources department to complete your request.