Still haven't received my order?

If your order has been sent via USPS, you can track the progress of your item delivery on the USPS website by entering the tracking number in the search field here: https://tools.usps.com/go/TrackConfirmAction_input

If your order has been sent via UPS, you can track the progress of your item delivery on the UPS website by entering the tracking number in the search field here: https://www.ups.com/us/en/Home.page

How to find the tracking number of your order?

Please hover over More in the upper menu of your Virgin Pulse account, and then click on Store: 

Once there, please click on My Account and then click on the Orders tab: 

If you click on Details, a new page will open where you can find more information about a specific order. At the bottom of the page, you should be able to find the Shipments section and the tracking number will be displayed there.

 *Note: Tracking numbers are only available for US orders.

The expected delivery time for international orders is 20 business days and for US orders 7-10 business days.