How to contact Virgin Pulse Member Services Support?

In case you need help with anything related to the Virgin Pulse platform or your experience in using it, you can always contact us through one of the available member support channels: chat or email.

Contact us via Chat

Note: The Chat option is not available to certain sponsors.

1. Click on the Support button in the top left corner. A window will appear where you can click Chat with an Agent to open the Chat box:
   
   
2. Please type in your name, email, and question in the chat box and press the Start chat key in order to send it. 

Alternatively, you can access the Chat feature via the Virgin Pulse Support website. The website can be accessed via https://virginpulse.zendesk.com/hc/en-us 

1. Click on the green Help button on the right bottom corner of the page.
   
2.  The chat box will open. Please click on the Get in Touch button to start a live chat session with one of our agents.
   
   Our chat hours are 2:00am-9:00pm EST Monday-Friday.

Contact us via Email

It is possible to reach out to us directly at [e-mail], or via our Support website at https://virginpulse.zendesk.com/hc/en-us 

Submit a request via the Support website

1. Please click on Ask a Question in the top navigation bar.
   
2. Choose Member Inquiry from the drop-down menu that appears.
   
3. Describe your inquiry in detail. You will need to add your email address and choose a type of issue. It is also possible to upload an attachment in one of the supported picture format files.