Who to call if you have issues with your gift card?

When you redeem your Pulse Cash as a gift card in your Virgin Pulse account, you will receive a gift card confirmation email to the email address associated with your Virgin Pulse account. In that email, you will have all the necessary information to proceed with your gift card redemption. 

Note: Please click here for instructions on how to have the redemption email resent to your email address.

Sometimes, you can experience an issue with your gift card. For example, you cannot access your email inbox for some reason. In such scenarios, you can reach out to Virgin Pulse to request to change the email address associated with your account and request to have the gift card confirmation email re-sent. However, please note that the standard procedure for such account reviews is done via phone only where we would be able to review your account properly. Visit our contact us page for more information on how to get in touch with our member services support. 

Note: It is important to know that Virgin Pulse can only assist you with gift card confirmation emails and gift card issues on the Virgin Pulse platform itself.

Below you can find the most common inquiries regarding Visa gift cards:

What can I do if I have lost my Visa physical gift card or need to replace it?

Please note that My Digital Wallet (www.prepaiddigitalsolutions.com) is a third-party vendor that is administering both physical and virtual Visa gift cards. For all inquiries regarding the loss or replacement of a physical Visa gift card, please contact them at [phone].

I have noticed suspicious charges on my Visa gift card. What should I do?

Please reach out to My Digital Wallet at [phone] as soon as possible. Make sure to change your password for the My Digital Wallet account, and your other passwords as well (email account and other websites where you use the same password, as it may have been compromised). 

I have not received my physical Visa gift card. What can I do?

It usually takes 7-10 business days for the physical gift card to arrive via mail. Once your card is shipped, you will receive an email confirmation from Prepaid Digital Solutions. In the event that you have waited and still haven’t received your card, please contact Prepaid Digital Solutions at [phone].

Note: Additional gift card options that are available on the platform are in the form of E-Gift cards and can be redeemed online once you receive a gift card confirmation email. If for some reason you have not received the email or your Pulse Cash balance was deducted from your account but there is an issue with your gift card, please contact us. Once we obtain all the necessary information, we should be able to investigate the issue and advise you on how to proceed further.