How to check if your Apple Watch and iPhone permission settings are set properly

Let's try the steps below and see if there is a setting that has been missed.

Go to Settings:

• Go to Software Updates; make sure you have the latest version.
  

Back to Settings:

• Click Privacy; scroll down to the Health App section and click to open.
  
• Click on Virgin Pulse.
  
• Under the Allow Virgin Pulse to Read Data section, make sure all slide buttons are green.
  

Back to the Privacy Settings:

• Click on Motion and Fitness.
  
• Click on Virgin Pulse. Make sure the slide button is green.

Back to Settings:

• Scroll down to the Virgin Pulse section and click to open.
  
• Your choice to turn on or off the Virgin Pulse Notifications and how you will see them.
• Try turning on the Background App Refresh.
• Try turning on the Cellular Data/Mobile Data.
• Make sure you are on the Virgin Pulse App version 3.221.1 (or higher).
• Ensure you are using the latest Virgin Pulse app version and the latest official version of the iOS on the iPhone.
• In the Virgin Pulse Mobile app, tap on the More button and go to Devices & Apps.
  
  
• Ensure Apple Watch shows as My connected devices and apps.