MY ACCOUNT
ACCOUNT INFORMATION
- Terms and Conditions Update
- How to setup Multi Factor Authentication via Mobile App
- How to setup Multi Factor Authentication via Website
- What is Multi-factor Authentication (MFA)?
- Why is my Virgin Pulse account locked?
- How to change your email address
ENROLLMENT
MY PROFILE
- How to decline a friend request?
- I uploaded my Profile Photo and it is not showing up.
- How to add Friends or Family outside the company
- How to complete your profile
- How to complete your "About Me" section
- How to update your name in your account
REWARDS
- Where can I use my gift card?
- My gift card does not have enough funds
- Who to call if you have issues with your gift card?
- Sleep points difference: manual vs validated
- How to earn points
- How to earn rewards for Activities
ORDERS
- Still haven't received my order?
- Target Gift Card Redemption
- How to access Global Merchandise Store on the website and place an order
- How to order a new device, such as a Fitbit or Misfit
- How to remove an item from your Shopping Cart
- What is the Return Policy for items purchased through the Virgin Pulse Store?
WEBSITE
- How to log a workout activity
- Track Your Healthy Habits on the Homepage
- How to add missing steps
- What are step credits?
- How to complete the Nicotine-free Agreement
- How to complete your Daily Cards