MY ACCOUNT

ACCOUNT INFORMATION

• Why did I need to update my password recently?
• What are the password requirements?
• How do I change my password?
• I forgot my password.
• What if I did not receive my "Password Assistance" email?
• Why is my Virgin Pulse account locked?

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ENROLLMENT

• Is my spouse or partner eligible to join the program?

SOCIAL

• How do I complete my profile?
• How do I complete my About Me section?
• How do I update my name in my account?
• How do I change my Nickname?
• How do I add a profile picture?
• How do I change my cover photo?

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REWARDS

• How can I earn points?
• Where can I view my Points score?
• I am missing points.
• My points reset to "0".
• How do I spend my PulseCash?
• Does Pulse Cash expire?

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ORDERS

• How do I cancel an order?
• How do I order a new device, such as a Fitbit or Misfit?
• How do I remove an item from my Shopping Cart?
• My order was sent to the wrong address.
• I've received the wrong item in my order.
• What is the Return Policy for items purchased through the Virgin Pulse Store?

WEBSITE

• How do I add missing steps?
• What are step credits?
• How do I complete the Nicotine-free Agreement?
• How do I complete my Daily Cards?
• How do I track Healthy Habits?
• How do I track Healthy Habits for a past date?

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MEDICAL EXCEPTIONS

• What is the Reasonable Alternative program?
• I have a medical exception. How can I still actively participate?
• I've been injured. How can I still actively participate?
• How do I receive the Reasonable Alternative reward for activity?
• What are the reasonable alternatives for medical exceptions?