Account & Profile
ENROLLMENT
ACCOUNT INFORMATION
- How to remove the VP Teams app?
- Features and Functions of Teams App
- How to login via VP Teams app?
- How to add VP Teams App?
- What is Multi-factor Authentication (MFA)?
- How to setup Multi Factor Authentication via Website?
REWARDS
- I have not received my gift card redemption email
- How to earn points?
- Sleep points difference: manual vs validated
- Who to Call if You Have Issues With Your Prepaid Mastercard?
- My Prepaid Mastercard Does Not Have Enough Funds
- What are Monthly Milestone rewards?
MY PROFILE
- How to complete your profile
- How to add Friends & Family outside the company?
- How to decline a friend request?
- How to complete the "About Me" section
- How to update your name in your account
- How to change your Nickname
ORDERS
- How to redeem an Amazon Gift Card?
- How to access Global Merchandise Store on the website and place an order
- Target Gift Card Redemption
- Still haven't received my order?
- How to order a new device?
- What is the Return Policy for items purchased through the Virgin Pulse Store?
WEBSITE
- How to add missing steps
- How to delete Activity Minutes
- What are step credits?
- How to complete the Nicotine-free Agreement
- How to complete your Daily Cards
- How to track Healthy Habits