Account & Profile
ACCOUNT INFORMATION
- What is Multi-factor Authentication (MFA)?
- How to setup Multi Factor Authentication via Website?
- How to setup Multi Factor Authentication via Mobile App?
- Unable to log into my Virgin Pulse account.
- How to add a profile picture via Virgin Pulse app
- Why is my Virgin Pulse account locked?
ENROLLMENT
MY PROFILE
- How to complete your profile
- How to add Friends & Family outside the company?
- How to decline a friend request?
- How to complete the "About Me" section
- How to update your name in your account
- How to change your Nickname
REWARDS
- How to earn points?
- Sleep points difference: manual vs validated
- Who to call if you have issues with your gift card?
- My gift card does not have enough funds
- Where can I use my gift card?
- Refunds for Failed Gift Card Transactions
ORDERS
- How to access Global Merchandise Store on the website and place an order
- Target Gift Card Redemption
- Still haven't received my order?
- How to order a new device, such as a Fitbit or Misfit
- What is the Return Policy for items purchased through the Virgin Pulse Store?
- How to remove an item from your Shopping Cart?
WEBSITE
- How to add missing steps
- How to log activity minutes
- What are step credits?
- How to complete your Daily Cards
- How to track Healthy Habits
- How to track Healthy Habits for a past date